Our products are built to last and should not need to be replaced.  They will break as much TEMPERED GLASS as you want to break. THE 1# X-BALL, WHEN USED IN CONJUNCTION WITH THE 33” STATIC STEEL POLE ARE THE ONLY OPTION WE OFFER FOR DEFEATING LAMINATED GLASS. MINIMAL FORCE IS TYPICALLY REQUIRED TO DEFEAT TEMPERED GLASS. THE X-BATON IS NOT TO BE STRUCK REPEATEDLY ON THE GLASS. IF THIS OCCURS, IT IS PROBABLY LAMINATED GLASS AND THE X-BATON WILL NOT DEFEAT IT. IT IS NOT DESIGNED TO BE STRUCK ON ANYTHING OTHER THAN TEMPERED GLASS. MISUSE OF OUR PRODUCTS AS DESCRIBED ABOVE WILL VOID THE WARRANTY. If you need a replacement part, such as a new spike on an X-Ball® or X-Baton™, a new lanyard, or any other parts, please contact us.  We provide replacement parts for all X-Response™ items.  Please complete and send us the form below: